ASK-Solutions

Yes. The foundation can sell products when this fits its activities or projects. Promotional materials are also available for people who want to support the foundation.

Materials or parts used within a workshop or project, or objects made within that project, may also be charged for. This does not mean that ASK-Solutions is organised as a shop or product seller.

Through Promotional materials / Shop you can find, among other things, items featuring the ASK-Solutions logo. The shop refers you to Spring to place the order. The proceeds ASK-Solutions receives from these sales benefit the foundation.

That depends on the product and the sales route. For promotional materials, the available countries and shipping options are those offered by the shop. For direct delivery by ASK-Solutions, we agree in advance whether shipping to the relevant country is possible and sensible.

First check which route was used to place the order. For promotional materials ordered through the external shop, use the order and shipping information provided with that purchase. If the order was agreed directly with ASK-Solutions or invoiced by ASK-Solutions, contact us and, where possible, include the order or invoice number.

Report visible shipping damage as soon as possible through the contact route associated with the order, and keep the packaging and, where possible, photographs of the damage. If ASK-Solutions is the seller or sender, contact us directly so that we can determine an appropriate solution.

Contact the sales route associated with the product. For a direct purchase from ASK-Solutions, we will look at the problem together and consider repair, replacement or another appropriate solution.

The warranty offered by the seller for a product depends on the product, the seller and the agreement made. Applicable statutory rights also continue to apply. The information provided with the purchase or project therefore states which warranty arrangements apply in that situation.

For direct sales by ASK-Solutions, we do not treat opening, maintaining, repairing or modifying a product as a reason in itself to reject a problem. What matters is whether the reported problem was caused by that intervention.

That depends on the context in which you make the purchase. Different terms may apply to an external shop, a workshop, a project or a direct delivery. The relevant terms are therefore stated with the sales route, activity or project and can also be found through the central downloads.