ASK-Solutions

ASK-Solutions carries out delivery rounds in Haarlem and the surrounding area. Which streets and neighbourhoods are included varies by round. Deliveries may include leaflet packages or door-to-door publications from a distributor, a separate distribution for a local organisation or business, or ASK-Solutions’ own information about a project or from a workshop location.

The name on the printed material does not always indicate who physically delivered it. If you have a question or complaint, we can help determine whether the relevant round was carried out by ASK-Solutions.

For ASK-Solutions, delivery rounds are about more than simply moving printed material from A to B. By regularly walking through the neighbourhood, we meet residents, stay in contact with the local area, and naturally come across practical and social signals.

This may be a short conversation, someone wanting to donate materials or equipment, a question about a workshop or project, a specific request for help, or simply giving some attention to someone who has little contact with other people. Sometimes we help with something small on the spot, such as posting a letter or helping carry something indoors for someone with limited mobility.

For the actual distribution work, a distributor or local client may pay a fee for the time and effort involved. The delivery rounds are therefore not a separate commercial delivery service, but a practical activity that also has a clear neighbourhood and contact function.

Send an email to bezorgen@ask-solutions.nl if you think ASK-Solutions carried out the distribution. Preferably include your street, house number, the type of printed material and when you received it or expected to receive it.

We will then check whether the round was carried out by ASK-Solutions. If another distributor was responsible, or if the issue concerns a preference registered with InMijnBus or FolderKiezer, we will explain where the report or change should be made. ASK-Solutions cannot change a registration in those systems on behalf of a household.

InMijnBus records per address whether the weekly Spotta leaflet package for the neighbourhood is wanted. You can also choose there to create your own package.

FolderKiezer is used for a personally selected leaflet package. You choose the leaflets yourself and create an account for that personal selection.

The letterbox sticker remains relevant in Haarlem for separately distributed unaddressed advertising and door-to-door publications. The Spotta leaflet package delivered on the basis of InMijnBus and a personal FolderKiezer package follow their own address registration and are not determined by the sticker on the letterbox.

In addition to the larger Ja-Ja sticker, there is a small round green Ja sticker that was distributed by Spotta for many years. This sticker is still present on many letterboxes and indicates that advertising leaflets are wanted at that address.

The sticker is separate from the current address preference for the Spotta leaflet package in InMijnBus. For that package, the registration in InMijnBus is decisive. For separate unaddressed distributions, a visible Ja indication on the letterbox may still be relevant.

First check what kind of package or leaflet you received. A personal FolderKiezer package can also be delivered to an address with a Nee-Nee or Nee-Ja sticker because the package is assembled on the basis of a personal choice. The Spotta neighbourhood leaflet package is also delivered on the basis of the preference registered in InMijnBus.

If it concerns separate unaddressed advertising that should not have been delivered according to Haarlem’s letterbox preference rules, report it to the responsible distributor. If ASK-Solutions carried out the round, you can report it via bezorgen@ask-solutions.nl.

For the weekly Spotta leaflet package, change the preference for your address through InMijnBus. If you have a personally selected package through FolderKiezer, you can pause or stop that package in your FolderKiezer account. If you no longer have access to that account, contact FolderKiezer customer service.

For separate unaddressed advertising, Haarlem uses an opt-in system: without a Ja-Ja indication, you do not receive unaddressed advertising. If you also do not want to receive door-to-door publications, use a Nee-Nee indication.

For the weekly Spotta leaflet package, the preference in InMijnBus is decisive. Check there first to see what is set for your address. A Ja-Ja sticker alone therefore does not automatically cause the Spotta package to be delivered.

For separate unaddressed distribution in Haarlem, a clear Ja indication is relevant. This may, for example, be a Ja-Ja sticker or another clear indication that unaddressed advertising is wanted. If you do not receive a particular separate distribution, your address may have been outside that round or a delivery error may have occurred.

The municipality of Haarlem provides the official letterbox stickers free of charge through its public service desk. According to the municipality, a clear homemade indication or sign is also permitted.

A Ja or Ja-Ja sticker on the letterbox does not cause you to receive the Spotta leaflet package. For that package, the address preference in InMijnBus is decisive. The sticker or another clear Ja indication remains relevant for separate unaddressed advertising distributed outside the Spotta leaflet package.

In Haarlem, having no sticker does not mean that you automatically receive unaddressed advertising. Without a sticker, you normally do receive door-to-door publications, but not separate unaddressed advertising. A Ja-Ja indication is required for that advertising.

For the Spotta leaflet package, you set the preference for your address through InMijnBus.

That depends on the type of distribution. For the weekly Spotta leaflet package, you use InMijnBus to indicate whether you want to receive the package, do not want to receive it, or want to assemble your own package. FolderKiezer is then used for a personally selected package.

For separate unaddressed advertising in Haarlem, a clear Ja-Ja indication at the letterbox is what matters. A digital choice for the Spotta package does not replace that indication for all other separate distributions.

There can be several reasons. They may be packages from different distributors, a standard neighbourhood package alongside a personally selected package, more than one registered package for the same address, or a delivery error.

First check the packaging or label and your preferences in InMijnBus and FolderKiezer. If you think ASK-Solutions delivered the same round twice, you can report this to us.

A separately distributed leaflet is not the same as the leaflet package assembled through InMijnBus or FolderKiezer. A local business, organisation or other sender may arrange a separate distribution.

Which letterbox preference applies also depends on the type of printed material. Haarlem’s rules for unaddressed advertising apply to separate unaddressed advertising. Information that falls into another category under those rules, such as certain social or neighbourhood information, is not excluded solely because there is no Ja indication.

Sometimes a leaflet can no longer be included in the sealed Spotta leaflet package and is distributed together with the package instead. If you want to know whether a separate leaflet belonged to a particular round, check the sender or distributor shown on the printed material, or contact us if ASK-Solutions may have carried out the round.

Check the packaging or your registration to determine which package you were expecting. For a Spotta or FolderKiezer package, you can report the delivery through their own service channel. If you think ASK-Solutions carried out the relevant round, send a message to bezorgen@ask-solutions.nl.

We can check whether the round belonged to us and investigate our own delivery error where necessary, but we cannot change your address preference in InMijnBus or FolderKiezer for you.

Separate distributions do not always have the same fixed delivery day as a weekly package. The intended distribution period is agreed for each round. If a leaflet or card was delivered by ASK-Solutions and clearly arrived outside the intended period, you can report this via bezorgen@ask-solutions.nl.

Not every leaflet is delivered as part of a sealed or assembled leaflet package. Some leaflets are deliberately distributed separately, and the format of a neighbourhood or personal leaflet package may also be changed by the responsible distributor.

If you want to know whether a separate leaflet belonged to a particular round, check the sender or distributor shown on the printed material, or contact us if ASK-Solutions may have carried out the round.

A package may be too thick for a small or obstructed letterbox, or a flap, brush or other construction may make the letterbox difficult to access. Deliverers should leave printed material as carefully as possible and avoid damage or unnecessary protrusion.

If a delivery by ASK-Solutions was not carried out properly, report it with your address and a short description so that we can check the round and delivery instructions.

The aim is to place printed material fully and safely inside the letterbox whenever possible. An obstruction, very tight flap, brush or unusual dimensions may sometimes prevent this.

If this happens regularly during a round carried out by ASK-Solutions, please report it. We can then assess whether the delivery instructions or the situation at the letterbox need additional attention.

In Haarlem, you normally receive door-to-door publications if there is no sticker on your letterbox. A Nee-Nee indication means that you do not want to receive those either. A Nee-Ja indication is not necessary in Haarlem if you want to receive door-to-door publications but not advertising; having no sticker has the same practical meaning for that purpose.

If you do not receive a publication that you expected, it may not be distributed in your area, there may be no edition that week, or a delivery error may have occurred. Check the publication to see who the distributor is, or contact us if ASK-Solutions may have carried out the round.

Door-to-door publications should also be placed as fully as possible inside the letterbox. A very tight flap, brush, second inner flap or obstruction can sometimes make this difficult.

If a round carried out by ASK-Solutions is repeatedly not delivered properly, report this via bezorgen@ask-solutions.nl so that we can discuss it with the deliverer.