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Delivery - General

Delivery - Advertising packages

Delivery - Loose advertising leaflets

Delivery - door-to-door newspapers

Where does ASK-Solutions deliver?

ASK-Solutions delivers through our own delivery service in Haarlem and the surrounding area. In addition, via PostNL, we send newsletters, newspapers, brochures and flyers throughout the Netherlands for our customers.

For whom does ASK-Solutions deliver?

ASK-Solutions distributes newsletters, newspapers, brochures and flyers for shop owners, small and medium-sized local businesses. In addition, ASK-Solutions distributes sealed folder packages and door-to-door newspapers in parts of Haarlem for Spotta, Buijze Pers and Reclamediensten De Schakel/All-Inn Verspreidingen.

I have a complaint, who can I contact?

If you have a complaint about the delivery of advertising and/or free door-to-door newspapers, please send an email to bezorgen@ask-solutions.nl. We will then find out whether the advertisement or door-to-door paper is distributed by ASK-Solutions or by another party. If the advertisement or free door-to-door paper includes the name of the distributor, you can also contact them directly.

I have a Nee-Nee sticker, why do I still receive advertising?

If it concerns a sealed advertising package with a label, it is probably a folderkiezer advertising package. These packages are delivered on an address basis and not door-to-door via preference stickers. You can unsubscribe from receiving a package at folderkiezer.nl. It is also possible that your Nee-Nee sticker is unclear or has been placed in an unclear place for the deliverer. You will also receive a package if you have both a Ja or Ja-Ja and a Nee-Ja or Nee-Nee sticker; the delivery staff cannot know whether it concerns several residents with different delivery wishes. We therefore advise you to remove or tape off the Ja or Ja-Ja sticker.

How do I stop receiving advertisements?

By placing a Nee-Nee or Nee-Ja sticker. In Haarlem, advertising will only be delivered to you if you have a Ja or Ja-Ja sticker or if you have registered with folderkiezer.nl.

I have a Ja or Ja-Ja sticker, why am I not receiving any advertising?

Most likely the Ja or Ja-Ja designation is not clear. This mainly occurs with engraved signs, printed notes and non-standardized stickers. It is also possible that the sticker has faded or appears to be scratched through. It sometimes happens that the sticker is overlooked because, for example, it is placed far from the letterbox, it is stuck on the inside of a mailbox lid or plants or shrubs have grown in front of it. Our delivery staff tries to pay attention to these situations as best as possible.

How do I get a Ja sticker?

You can request a Ja sticker from us by sending an email to bezorgen@ask-soolutions.nl. Our delivery staff also always have Ja stickers with them. You can also request a Ja sticker from Spotta. next door, several shops have Ja stickers and you can pick them up in the publiekshal of the municipality of Haarlem.

I don't have a Nee-Nee sticker, why don't I receive any advertising?

In the municipality of Haarlem you will only receive advertising if you have placed a Ja or Ja-Ja sticker or if you have registered with folderkiezer.nl

Do I have to register digitally to receive advertising brochures?

No, this is not necessary. It is sufficient to place a Ja or Ja-Ja sticker on or near your letterbox.

Why do I receive multiple advertising packages?

It is possible that you have both a Ja or Ja-Ja sticker and you have also registered with folderkiezer.nl. It is also possible that it concerns different folder packages from different distributors. It is also possible that there are several nameplates hanging near your mailbox and it seems that it concerns an upstairs and downstairs apartment with a shared door and mailbox. It is also possible that the delivery staff has made a mistake. ASK-Solutions always ensures that the deliverers are well aware of which (parts of) streets should and should not be delivered./P>

Why do I receive loose folders in addition to the sealed folder package?

It probably concerns advertising that is distributed separately from the sealed advertising package. It also occasionally happens that an advertising brochure is delivered too late to be included in the sealed brochure package or that the advertiser has chosen to be distributed separately next to the sealed package.

The folder package was delivered too late, where can I submit a complaint?

You can submit a complaint to us by sending an email to bezorgen@ask-solutions.nl. We will then find out whether the folder package has been distributed by us and will deal with your complaint or inform you which other party may have distributed your package. You can also submit your complaint to Spotta or Reclamediensten De Schakel/All-Inn Verspreidingen.

I received the advertisement too late, what should I do?

Advertisements that are not in a sealed folder package generally have no fixed days in the week for which they must be delivered. The deliverers of ASK-Solutions always try to deliver both sealed folder packages and loose advertising well in time so that you do not miss any offers.

Why were my brochures not sealed?

If it's about the advertising brochures of the large chains such as Albert Heijn, Vomar, DekaMarkt, ALDI, Kruidvat, ETOS, Gamma, Praxis, Karwei, et cetera, then they should have been delivered in a transparent plastic seal. ASK-Solutions receives these packages already sealed every week. It happens that during the bundling and sealing of the folder packages, the sealing is not always done optimally; what we link back to Spotta and Reclamediensten De Schakel/All-Inn Verspreidingen. We notice that it occasionally happens that the seal gets stuck in the letterbox while the folders fall through. Our deliverers try to prevent this and are extra attentive to very low letterboxes, letterboxes with a tightly sprung flap and letterboxes fitted with a brush or second flap on the inside.

Why was the folder package not put in my mailbox?

Sometimes folder packages are so thick that they do not fit through letterboxes with different dimensions. Since the folder packages must be delivered sealed, the rule applies that the advertising package must be placed against the front door. It is also possible that the delivery staff could not reach the mailbox due to, for example, a blocked front garden. Our delivery staff will then try to leave the package in a clear place.

Why is the folder package sticking out of my letterbox?

The delivery staff of ASK-Solutions is instructed to push folder packages through completely. This is also strictly observed. However, it is not always possible to push a brochure package through completely due to a blockage in the letterbox. If possible, our deliverers will place the folder package against the door. It happens with very thin leaflet packages that they cannot pass through a brush or second flap mounted on the inside. In the case of very tightly sprung letterboxes, it also wants to prevent the last centimeter from being pushed in. Check your mailbox and have it repaired if necessary.

I have a Nee-Ja sticker, why don't I get a door-to-door newspaper?

Your area may not receive a door-to-door newspaper (anymore). It is also possible that the Nee-Ja, Ja or Ja-Ja indication is not clear. This mainly occurs with engraved signs, printed notes and non-standardized stickers. It is also possible that the sticker has faded or appears to be scratched through. It sometimes happens that the sticker is overlooked because, for example, it is placed far from the letterbox, it is stuck on the inside of a mailbox lid or plants or shrubs have grown in front of it. Our delivery staff try to pay attention to these situations as best as possible.

Why is the free door-to-door newspaper sticking out of my letterbox?

The ASK-Solutions delivery staff is instructed to push door-to-door papers through completely. This is also strictly observed. However, it is not always possible to push a folder package through completely, for example due to a blockage in the letterbox. It happens with very thin editions that, despite being rolled up, they cannot pass through a brush or second flap mounted on the inside. In the case of very tightly sprung letterboxes, it also wants to prevent the last centimeter from being pushed in. Check your mailbox and have it repaired if necessary.

ASK-Solutions complies with ISO 9001:2008 quality assurance