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Frequently asked questions

How can I get in contact with ASK-Solutions?

You can easily find the answers to the most frequently asked questions here on the website. We therefore recommend that you first look on this page to see whether you can find the answer to your question here.

Didn't you find the answer to your question or do you have a specific question about, for example, your current order?

Then fill out this contact form . Or call our telephone number +31 (0) 23 369 0 269 on work days between 9:00 AM and 5:00 PM.

Can I come by?

You can only visit us by appointment.

Do you also deliver outside the Netherlands?

Yes, in principle we deliver worldwide. However, there are import and export restrictions that we must adhere to. Which restrictions apply depends on the type of product and the country you want it to be delivered to.

However, take into account shipping costs and any taxes payable locally.

Can I order on account?

This depends on the product you wish to purchase. For small products from our standard range you usually pay in advance. For large products and products specially developed and produced for you, you usually pay afterwards. We usually request that you pay a deposit before your ordered product goes into production.

How can I pay?

You can pay with us by transferring the amount to our bank account stating the invoice number. You will find the invoice number on the invoice sent by us. Haven't you received an invoice from us? Then you don't have to pay yet.

IBAN: NL76 KNAB 0259 5426 01

BIC: KNABNL2H

My order has not yet been delivered, what now?

We try to specify a delivery time for each product. Unfortunately, it's not always possible to meet the delivery time. If this is the case, we will let you know as soon as possible. In most cases you are then entitled to cancel your order. This often does not apply to products specially ordered, designed or customized for you.

As soon as we send the order to you, we will let you know. If possible, you will receive a track and trace code from us with which you can track the shipment.

Please contact us if the delivery is not made. We will then do our utmost to investigate what is going on.

What do I do if my order is damaged upon delivery?

If a product is delivered with transport damage, please contact us as soon as possible. We will then, in consultation with you, deliver a replacement product, repair the product or instruct you how to repair the product.

If the transport damage is clearly visible upon delivery, report this to the transporter. In the event of serious damage, have the carrier take the shipment back.

What should I do if there is a problem with the ordered product?

If after receiving or during use you experience problems with the product or with its use, please contact us. We will try to find a solution together with you.

Do I get warranty?

All our new products have a 12-month warranty. Problems caused by user errors are not covered by the standard warranty, but will be resolved in honesty and fairness.

Products that have been specially designed, produced and / or modified cannot always have the same warranty. The guarantee we offer you will be agreed with you in advance.

You continue to keep your warranty if you or someone other than ASK-Solutions has repaired or modified the product. Provided that the problem is not caused by this repair or adjustment. Only in the event that it is clear that the repair or adjustment has proved to be defective and directly or indirectly leads to problems will a (part of) the warranty lapse.

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ASK-Solutions complies with ISO 9001:2008 quality assurance